12166 (2026). Hon Kieran McAnulty to the Associate Minister of Housing

12166 (2026). Hon Kieran McAnulty to the Associate Minister of Housing: How many complaints relating to property manager conduct were received by MBIE's Tenancy Compliance and Investigation team in the period between November 2023 and March 2026, and what proportion of those complaints were successfully resolved in the absence of a formal registration, complaints, or disciplinary framework?

Hon Tama Potaka: The Tenancy Compliance and Investigations team (TCIT) within the Ministry of Business, Innovation and Employment is the regulator for the unit titles and tenancy sectors. Under the Residential Tenancies Act 1986 (RTA), its role is to monitor compliance with the RTA and investigate complaints about alleged breaches of the RTA. TCIT do not accept or investigate complaints related to the relationship between a property manager and the property owner or property manager conduct. While property manager conduct is not a specific breach of the RTA, and therefore this data is not captured by TCIT, the attached information provides a count of complaints received by TCIT that were accepted for investigation between 1 November 2023 and 31 March 2026 and 1 June 2024 and 31 March 2026 where the landlord was recorded as a property manager. The data identifies where at least one beach was established as part of the case and what enforcement tools were used (Note: more than one enforcement tool could be used in a case). In both timeframes some cases remain open, and no decision has been made about breaches or enforcement tools.