9805 (2025). Francisco Hernandez to the Minister of Statistics

9805 (2025). Francisco Hernandez to the Minister of Statistics: What surveys of service quality, if any, have been conducted in the Minister's departments, if any, since 27 November 2023, listed by title and date?

Hon Dr Shane Reti: I am advised that since 27 November 2023, Stats NZ has conducted the following surveys with customers and survey respondents to measure service quality: • Website Satisfaction Survey (6 November 2023 to 28 November 2023; 16 January 2024 to 13 February 2024; 1 July 2024 to 20 July 2024; 26 August 2024 to 11 September 2024; 17 November 2024 to 7 December 2024; 10 February 2025 to 27 February 2025) • Customised Data Requests & Information Centre – Service Performance Measure (1 July 2024 to 30 September 2024; 1 October to 31 December 2024; 1 January 2025 – present; due for completion on 31 March 2025) • Survey respondent experience (These surveys, on the experience respondents had with Data Collection Specialists, are continual and conducted all year round). In addition to the above, customer satisfaction questions are embedded directly within the launch pages of Stats NZ Information Releases.