9750 (2025). Francisco Hernandez to the Minister of Housing

9750 (2025). Francisco Hernandez to the Minister of Housing: What surveys of service quality, if any, have been conducted in the Minister's departments, if any, since 27 November 2023, listed by title and date?

Hon Chris Bishop: The Ministry of Housing and Urban Development does not offer direct services to the general public and therefore has not conducted surveys of service quality of that type. I am also advised that the Ministry of Housing and Urban Development has not conducted internal surveys of employees for service quality in this time period. Kāinga Ora - Homes and Communities advises me that it regularly conducts surveys to provide feedback on service quality including a quarterly Customer Satisfaction survey. The surveys are designed to provide feedback on the service quality delivered in those areas. Examples of other surveys are monthly surveys of tenants who have had maintenance work completed at their properties, and a sample of callers to our Customer Service Centre are surveyed at the end of their conversations with our customer representatives.