7715 (2024). Hon Dr Ayesha Verrall to the Minister of Statistics

7715 (2024). Hon Dr Ayesha Verrall to the Minister of Statistics: How, if at all, do the ministries, agencies and departments for which the Minister is responsible, define ‘frontline’ staff and ‘back-office’ staff?

Hon Andrew Bayly: Stats NZ uses its generic business process model as a basis for defining frontline staff. Frontline staff is defined by the degree of involvement into production and delivery of statistical products, i.e. it includes statistical, customer-facing staff and customer-facing staff essential support.