5661 (2024). Hon Willow-Jean Prime to the Minister for Children

Written Question

Published date: 24 Apr 2024

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	5661 (2024)
Question asked:	10 Apr 2024
Member asking:	Hon Willow-Jean Prime
Portfolio:	Minister for Children
Minister replying:	Hon Karen Chhour
Answer received:	18 Apr 2024
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_05661_2024
Document guid:	438c3897-1aa3-4f98-ba15-a325ecb59b64

5661 (2024). Hon Willow-Jean Prime to the Minister for Children: What, if any, is the process for receiving, processing, investigating and resolving complaints at Oranga Tamariki?

Hon Karen Chhour: I am advised by Oranga Tamariki that when complaints are received, they are logged, triaged and if necessary escalated. Complaints Management advisors provide advice and support to resolve and respond to complex complaints. Site Support advisors are regionally based and support sites to understand, assess, and respond to site-led complaints. Any learnings for Oranga Tamariki are captured and implemented as part of recommendations determined through the complaint process.