5518 (2024). Hon Carmel Sepuloni to the Minister for Social Development and Employment

Written Question

Published date: 23 Apr 2024

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	5518 (2024)
Question asked:	09 Apr 2024
Member asking:	Hon Carmel Sepuloni
Portfolio:	Minister for Social Development and Employment
Minister replying:	Hon Louise Upston
Answer received:	17 Apr 2024
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_05518_2024
Document guid:	3c78ca62-68d4-4bfa-b75b-a2256053011e

5518 (2024). Hon Carmel Sepuloni to the Minister for Social Development and Employment: What is the total number of calls received by MSD call centres during week of 1st April, broken down by region?

Hon Louise Upston: I am advised by the Ministry of Social Development (the Ministry) that their Contact Centres operate virtually and aren’t geographically routed, which means the Ministry is unable to break down volumes and wait times by region. For the week of Monday 1 April 2024 to Saturday 6 April 2024, the Ministry Contact Centres answered 71,730 calls with the average speed to answer of 8 minutes and 11 seconds. This is also my response to written parliamentary question 5521 (2024).