2284 (2024). Hon Carmel Sepuloni to the Minister for Social Development and Employment

Written Question

Published date: 20 Mar 2024

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	2284 (2024)
Question asked:	06 Mar 2024
Member asking:	Hon Carmel Sepuloni
Portfolio:	Minister for Social Development and Employment
Minister replying:	Hon Louise Upston
Answer received:	14 Mar 2024
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_02284_2024
Document guid:	3179f96c-18ea-4226-952e-c39d00a6da5e

2284 (2024). Hon Carmel Sepuloni to the Minister for Social Development and Employment: What is the total number of calls received by call centres during the week of 6 March 2024, broken down by region?

Hon Louise Upston: I am advised by the Ministry of Social Development (the Ministry) that their Contact Centre operates virtually and aren’t geographically routed, which means the Ministry is unable to break down volumes and wait times by region. For the week of Monday 4 March 2024 to Saturday 9 March 2024, the Ministry Contact Centres answered 86,624 calls with the average speed to answer of 9 minutes and 3 seconds. This is also my response to written parliamentary questions 2287 (2024) and 2686 (2024).