1916 (2026). Hon Willie Jackson to the Minister for Social Development and Employment

1916 (2026). Hon Willie Jackson to the Minister for Social Development and Employment: How long, on average, was the waiting time for callers to any of Work and Income's public phone lines in 2023; broken down by phone line and month?

Hon Louise Upston: I refer the Member to the attached table, which provides the average wait time for callers to Work and Income’s public phone lines from January 2023 to December 2025, broken down by phone line and month. This is also my response to written parliamentary questions 1917, 1918 and 1919 (2025).